Refund policy
Last updated October 3, 2026
Our systems are instant digital downloads, so we cannot take them back once they are downloaded. We still want every purchase to work for you, so here is exactly how refunds work.
When we refund
- It does not work on your device. If the system will not open or run in a current version of Chrome, Edge, Safari or Firefox and we cannot fix it together within 14 days, we refund in full.
- You bought the wrong one. Tell us within 14 days and we will swap it for another system of the same price, or refund it if you have not downloaded it.
- You were charged twice, or bought a system you already had in a bundle: we refund the duplicate.
When we do not
- A change of mind after downloading, when the system works as described on its product page.
- Records lost after clearing browser data without a backup. We cannot see or recover your records.
How to ask
Email hello@coladosystems.com with your order number (it is on your Paddle receipt) and what happened. We reply within two business days. Refunds are processed by Paddle, our reseller and merchant of record, and go back to the original payment method.
This policy does not affect any rights you have under the consumer law where you live.